Shipping policy

Shipping Policy

Last Updated: August 18, 2026

Thank you for shopping with Feetvelle. We aim to make your shopping and delivery experience as straightforward as possible.

Order Processing

Orders are generally processed within 1–3 business days after payment is successfully confirmed.

Orders placed during weekends or public holidays may begin processing on the next business day.

During high-demand periods, promotions, holidays, or product launches, processing may take slightly longer.

Estimated Delivery Times

Estimated delivery times after shipment are generally:

Destination	Estimated Delivery
United States	10–15 business days
United Kingdom	10–15 business days
Canada	10–16 business days
Australia & New Zealand	10–16 business days
Europe	12–18 business days
Other International Destinations	10–20 business days

These delivery times are estimates, not guarantees.

Customs processing, severe weather, carrier disruptions, holidays, remote locations, and other circumstances outside our reasonable control may affect delivery times.

Tracking Information

When tracking is available, you will receive tracking information after your order has shipped.

Tracking information may take several business days after shipment to display its first carrier update.

Multiple Packages

Depending on product availability and fulfillment location, items from the same order may occasionally be shipped separately.

If this happens, you may receive multiple packages and tracking numbers.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please carefully check:

Full name
Street address
Apartment/unit number
City
State/province
Postal/ZIP code
Country
Telephone number

If you notice an error after ordering, contact auglefancy12@outlook.com

immediately.

We cannot guarantee address changes after an order has entered processing or shipment.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Feetvelle does not control customs processing times or fees imposed by government authorities.

Delivery Delays

Occasional delays can happen during transit.

If your tracking information has not updated for an extended period or your package appears significantly delayed, contact:

support@feetvelle.com

Please include your order number.

Lost Packages

If tracking shows no delivery and your package appears to be lost in transit, contact us so that we can investigate with the applicable shipping provider.

Investigation and resolution times may vary depending on the carrier and destination.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, please:

Check around your delivery location.
Check with household members or neighbors.
Check with your building reception or mailroom where applicable.
Contact the shipping carrier.
Contact Feetvelle if the package still cannot be located.

We will assist where reasonably possible.

Refused and Unclaimed Deliveries

Packages that are refused, unclaimed, or returned because of an incorrect address may be subject to additional shipping or return costs where permitted by applicable law.