Refund policy

1. Return & Refund Policy

Last Updated: August 18, 2026

At Feetvelle, we want you to feel confident and comfortable with every purchase. If your order isn't quite right, we're here to help.

30-Day Return Policy

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, your item must:

Be unworn, unused, and in its original condition.
Have no visible signs of wear, dirt, stains, odors, or damage.
Include all original packaging, tags, accessories, and shoe boxes.
Be returned with the original shoe box protected by an outer shipping package.
Include your order number or other proof of purchase.

For footwear, we strongly recommend trying shoes on indoors on a clean surface. Shoes showing wear on the soles or other signs of outdoor use cannot be accepted for return.

How to Start a Return

Before sending any item back, please contact us at:

Email: auglefancy12@outlook.com

Please include:

Your full name
Order number
Item(s) you wish to return
Reason for the return
Photos if the item is damaged, defective, or incorrect

Once your request is approved, our customer support team will provide return instructions and the appropriate return address.

Please do not return products to the address shown on the original shipping package without contacting us first. Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

For returns due to personal reasons, including incorrect size selection, change of mind, or style preference, return shipping costs are generally the responsibility of the customer unless otherwise required by applicable law.

If you receive an incorrect, defective, or damaged product due to our error, please contact us and we will work with you to provide an appropriate solution.

Original shipping charges are generally non-refundable unless the return is caused by our error or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at auglefancy12@outlook.com with clear photos of:

The product
The packaging
The shipping label
The damaged or incorrect area

We will review your request and provide an appropriate resolution, which may include a replacement, refund, or other remedy.

Exchanges

If you need a different size or color, please contact us first.

Depending on inventory availability, we may offer an exchange. In some cases, the fastest option may be to return the original item and place a new order.

Non-Returnable Items

Unless otherwise required by applicable law, we do not accept returns for:

Items that have been worn outdoors
Items showing signs of use or damage caused by the customer
Items missing original packaging or accessories
Gift cards
Final-sale or clearance items clearly marked as non-returnable
Personalized or customized products

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank, card issuer, or payment provider.

Order Cancellations and Changes

If you need to cancel an order or change your shipping information, contact us at auglefancy12@outlook.com as soon as possible.

We cannot guarantee cancellations or modifications once an order has entered processing or has already been shipped.

Refused or Unclaimed Packages

If a package is returned because it was refused, unclaimed, or sent to an incorrect address provided by the customer, additional shipping or return costs may be deducted from the refund where permitted by applicable law.